We want you to be happy with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
YBS wetsuits come with a 6-month limited warranty on stitching, welded seams and material that can be determined as a manufacturing fault.Any wear and tear from use in the ocean, against the reef or the likes will not be replaced.
If you find a fault with your wetsuit during this period (from the date of delivery), please contact us at firstname.lastname@example.org and we will advise from here.
Include your receipt for proof of purchase with your name, phone number and a description (including photos) of the fault and how it could have occurred.
YBS, will decide at their sole discretion if the fault is a manufacturing fault and therefore repair or replace. Warranty does not apply if the wet suit is on sold or given to another person.
Safe use and care when diving and climbing into your wetsuit (only recommendations)
We don’t believe the following examples are reasonable claims for warranty;
How do I return an item?
Please email us at email@example.com and we can direct you with an address.
On the receipt of the returned items, we will do a quick review and once cleared, you will receive a refund for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We do our best to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
Sorry, we do not refund initial shipping charges for items returned, other than for faulty items. YBS Youngbloods is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Do I have to pay for shipping the return?
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund. We recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
What if my item is faulty?
We’re sorry if an item you have received is not in perfect condition. Please follow the returns process above. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. Our Customers are very important to us and we want them to be happy with their purchases from us.
What If I Receive an Incorrect Item?
If you have received an item you did not order or are missing an item you ordered, please email us at firstname.lastname@example.org so we can get your order sorted as soon as possible.
Can I exchange an Item?
Due to the limited and quickly changing numbers of stock we have online, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.